We need your help!
If you’ve bought from us since we launched our shop in January 2010 then I hope you had a good experience – we get regular emails from customers delighted with their products and excited about what they’re making with them.
Every now and then, we also get emails from customers with problems. This might be that the site doesn’t allow them to do what they want, that we don’t stock a product they’d like to order or that their delivery hasn’t turned up. If that’s happened to you, then I hope you were pleased with the way we responded because taking care of customers and learning from what they tell us has been a driving principle of the way we do business right from the beginning. We’re a family firm, not a big corporate, and we try to bring that family feel to our products and service – it genuinely matters to us that you’re happy with your experience of shopping with us.
So, please tell us what you think of our service.
To let us know, simply complete the comment form at the bottom of this post and click submit, or, if you’re viewing this on the site’s home page, click the “comments” link below.
If you can describe your experiences, that would be great. We can’t offer any prizes for this because we want everyone’s comments to be unbiased but we will be truly grateful if you could spend a little time letting us know what you think.