Are we doing a good job?

We need your help!

If you’ve bought from us since we launched our shop in January 2010 then I hope you had a good experience – we get regular emails from customers delighted with their products and excited about what they’re making with them.

Every now and then, we also get emails from customers with problems. This might be that the site doesn’t allow them to do what they want, that we don’t stock a product they’d like to order or that their delivery hasn’t turned up. If that’s happened to you, then I hope you were pleased with the way we responded because taking care of customers and learning from what they tell us has been a driving principle of the way we do business right from the beginning. We’re a family firm, not a big corporate, and we try to bring that family feel to our products and service – it genuinely matters to us that you’re happy with your experience of shopping with us.

So, please tell us what you think of our service.

To let us know, simply complete the comment form at the bottom of this post and click submit, or, if you’re viewing this on the site’s home page, click the “comments” link below.

If you can describe your experiences, that would be great. We can’t offer any prizes for this because we want everyone’s comments to be unbiased but we will be truly grateful if you could spend a little time letting us know what you think.


40 comments on “Are we doing a good job?
  1. Des says:

    Fast friendly service, could not ask for more

  2. jayne says:

    Perfect, Fast delivery and great communications, will be buying from them again shortly.

  3. Kathy White says:

    An excellent service – very happy!

  4. Bought some beautiful Christmas gift kits from Making Candles – great products, great service & I was kept fully informed on my order throughout some very difficult weather! Highly recommended.

  5. George Garrott says:

    The dealings I have so far had with you, are so far good. And I would recomend that you go for the award, good luck GHG

  6. good service – product arrived quickly which was great as it was used for a craft book i was working on at the time
    would definitely recommend the company

  7. good service – product arrived quickly which was great as it was used for a craft book i was working on at the time
    would definitely recommend the company

  8. Jodie says:

    The Making Your Own Candles website is very easy to navigate and i find placing orders is a very simple and easy process. They deliver promptly and the goods are well packaged.

    All this is what one expects from a business (although sadly one doesn’t always get in this internet based world!) however what makes them really stand out from the crowd is their after care service – i’ve popped a couple of questions up on their Facebook page and have had prompt and honest responses. This level of engagement extends beyond their own product range and they will even seek out answers for more general queries.

    I would happily recommend them and indeed have!

  9. Bob says:

    I have purchased from this site a few times. The ordering process is simple and straigh forward. There is a tracker in place so you know how your order is progressing and are not left in the dark. The orders have arrived in a very short time and well packaged, secure but not overdone. I would recommend this site and shop to anyone who is interested in candle making. I think it is a shame that other sites can’t be this good.

  10. sheila williams says:

    I ordered from this site as my 9 year old granddaughter needed gifts for family and teachers and wanted to make something herself. Not being very crafty or I arty saw this site and decided, on reading all the blurb to give it a go. Ordering was simple with a free starter gift included. Delivery fast and well packaged. After a read of the easy to follow instructions we set about making a lovely assortment of unique candles. We spent all afternoon learning new things together, then more time at a later date packaging the gifts in our own designs.Money and time well spent, and everyone was delighted with their special gift.Well done you.Looking forward to Christmas suggestions!

  11. Fast efficient service, and fortunately the ranges are expanding all the time. The website’s clear and straightforward and there are no hidden hiches. Wishing the company all the best for the future.

  12. Ken Baggaley says:

    I have ordered a couple of times from this site and found that the service I get are 100% brilliant. Quick delivery and fantastic after care with brilliant advice. Would recommend this site for anyone who wants to know how to make candles. Simply the best.

  13. yvonne miller-steele says:

    Have to say i have never had any problems with the website & customer service has always been good too! Well done making your own candles!

  14. Deborah Medlycott says:

    fast & efficient service at competetive prices. Nice to deal with reliable company rather than these faceless companies. Keep up the good work & good luck!

  15. victoria jones says:

    Brilliant service from very helpful people in the know! Would recommend them and will be shopping again with them in the Autumn!

  16. Carole Blunsden says:

    Love this company. I came across it via a search engine because I wanted to start making my own candles and I haven’t looked back since. The quality of goods is fantastic, customer service and delivery are excellent, and the range of products is amazing. I would recommend this site to anyone. Keep up the good work.

  17. Meg says:

    I wanted to refill some votive pots I had emptied and randomly Googled “candle wicks”. I could not believe my luck when I found MYOC!! It was never too much trouble to assist a starter, and I have been so pleased at the ease with which I have begun to master this craft. Peta always gives the feeling that she’s accessible if I get into difficulties, and I’ve ended up spending far more than I expected because the products and service are both so brilliant.
    Totally personal service – from a distance.

  18. James hood says:

    First class product from first class supplier. I thoroughly recommend to all

  19. Tracy says:

    Excellent website, easy to purchase items at reasonable prices. Will be purchasing again in the Autumn, have had loads of fun making candles in the autumn/winter. Fantastic customer service – Thank you!

  20. Sue S says:

    I’m happy to recommend you to people. Good products & excellent service.

  21. Sue Williams says:

    I can thoroughly recommend this company. The website is easy to use, the progress of your order can be followed, and any difficulties/questions are followed up virtually immediately. I feel Peta actually cares about her customers. Keep up the caring service and good luck!

  22. Sarah says:

    I already have recommended you to people. Perversely, it’s BECAUSE I had a problem that I feel I can recommend you!

    You were absolutely wonderful; my problem was sorted out straight away with the utmost professionalism and care. you really do give “gold standard” Customer service!
    (AND I’ve placed further orders with you – which shows my confidence in you)

    I agree with Sue Williams, I also feel Peta really does care about her Customers.

    DEFINITELY go for the award!

  23. alan says:

    When i ordered from you nothing was too much trouble the ordered product was dispatched promptly and arrived in perfect condition its a shame all internet sites are not like yours please go for the award i believe you deserve it.

  24. Katrina Calladine says:

    I had excellant service and when I had a problem with a code it was sorted out promptly, almost before I had come away from the computer. Now I have retired I will be ordering more for myself and my Guides as all instructions,equipment and products are good. I have reccommended this website to friends and other Guiders. Good luck with the award.

  25. Mary says:

    Excellent service, fast, efficient and friendly. You can tell when someone cares about what they’re selling – and you do!

  26. Brian Hallimond says:

    Used this site for my good lady’s christmas present last year. Excellent service, did everything the site promised. Prompt, full of detail and follow up service was top class.
    Would recommend Making Your Own Candles to all family and friends.

    Top Class Service (and my wife loves the product) one of the best on-line seervices I have dealt with.

  27. Helen says:

    I’ve always had a good experience in using the site, placing my order and receiving it…usually earlier than I anticipated. The best part though is that you get a real person to talk to when you have a question, and even better, a person that cares!

    Now go and buy that LBD ;o)

  28. Tracie says:

    After trawling through various sites, this one stuck out as I wanted to learn to make candles but had no idea! There is a kit for everyone’s needs and then you can refill it after, (which I have). Great instructions included and there is always a friendly ear, to listen and help with any problems.

    Good Luck for the award – you deserve it.

  29. Fiona Legg says:

    Being very new to candle making your was the first kits I tried. I am hooked. The candles are beautful and the website is very user friendly. I have recomended the site to my friends who are interested and those who have joined were very impressed. Friendly helpful advice whenever I need it is always a big bonus for me.
    Good luck

  30. mandy cotter says:

    i love this company there 1st class in all what thay do , thanks for everything
    mandy xxx

  31. Denisa Sofaer says:

    From the first email I sent to Peta to the end I was VERY VERY pleased with the way she was handling everything. She is very friendly and really very helpful. I wanted candles as a wedding gifts for our guests and Peta could not be more professional and friendly at the same time. Company is for sure THE BEST at what they do and I can recommend then to everyone !!! Well done. Truly fantastic and very reliable company . Thank you again !!!!
    p.s. your candles were big hit :-)))
    Denisa S. xxx

  32. Sheila- Newark says:

    Speedy reliable service. Kit had everything I needed and clear instructions so will definitely use them again.

  33. Catherine Pearson says:

    This company has a fantastic customer service. I ordered some beeswax to make candles with my craft club at school. Peta contacted me to ask how many children were in the craft club so she could put extra bee pins and ribbon in the pack so I had enough for every child. Where else do you get a company doing that? She also put extra instructions in the pack !!! The children were facinated with the product and absolutely enjoyed every minute of making the candles. Thankyou Peta I would recommend your company to anyone.

  34. Donna Davidson says:

    I bought a kit last year to make my own candles as christmas presents and found the kit to be such great value and quality. The presents were really well received, everybody loved them and I really enjoyed making them so decided to order again this year. Again the kit came really quickly and of the same high quality and I am so impressed by the personalised service you get with every order! I received a handwritten note along with a free beeswax candle which I thought really topped off a fantastic service and it is not very often this kind of personalised service happens nowadays! I have already recommended the website to my friends but will do so even more now and definitely order more in future!!

  35. Carole Blunsden says:

    I bought this kit back in June but haven’t got round to making them until today. I’m off work for a while with a broken elbow, and as it’s mending now, thought I would give the candles a go. I’ve just made the first two and I’m quite pleased with them. I’m awaiting delivery of more moulds and wicks as I write this so will be busy in the next few days, making candles to sell at a forthcoming Christmas market the school I work at is holding in November.

    I’m really glad to have found your website, we love to burn candles, and making my own is a great thing to do. Well done on creating this business, it’s fabulous. I love the range of ideas you have, and the prices are so reasonable; much better than other craft/hobby stores!!

    Keep up the good work.

  36. Carole Blunsden says:

    Further to my earlier entry, I made the flower tart candles, in case anyone was wondering. I tried to upload the photos but couldn’t; please take my word that they turned out well!

    Thanks again. I can’t wait to get the extra moulds and get making.

  37. Jim Croll says:

    Delighted with the turnaround speed of my order and when I found that things had been damaged in transit your response was both helpful and speedy we’ll be keeping a close eye on your site as we’re looking for novel idea’s and new equipment etc.

  38. Judi says:

    Just had to write and say how much I have enjoyed my first attempts at container candle making! Thanks for the speedy delivery and the helpful instructions. I also watched the on-line video too before trying to do my first one. I can see this is going to become addictive and I am already looking at what to order next.

  39. Barbara Antonino says:

    I bought container wax, a few scents, dye and wicks and I am really happy with the quality of the products, the speed of delivery and also the valuable advice given by Peta and the videos available on-line in how to use bee wax and container wax together. The container wax is so easy to use, it cuts like butter and it has such a lovely finish. I love the scents, they smell amazing. And they come with very handy pipettes!! I am certainly going to buy from you guys again and again..that is going to happen very soon I think! Thank you so much for you great support and service. You are in my bookmarks to stay! xx

  40. Peta says:

    Thank you Barbara! That is lovely to hear!

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