We were in a store recently and always like to check out the candles on sale wherever we go, to see if there is anything new trending, to look at labelling, pricing etc.
We spotted a range of candles in glass jars that were mimicking the very popular, well crafted Wood Wick Candles that you can buy in many garden centres and from Amazon or Boots for around £20.
These cheap copycat candles should be avoided at all costs though, retailing around £9 and so poorly made, they are definitely not worth the spend. In most cases the single, flat wood wick was offset considerably, to within a couple of centimetres of the glass in some cases. And quite a wide wood wick too I thought, for the size container it was in. The glass was thin and unless the wick was centred perfectly I would be very dubious about it’s ability to resist the heat from the wick and not crack or worse, shatter. How these candles got through quality control I can’t imagine!
Earlier this year we received a spate of emails from consumers who had had the misfortune to buy or be gifted similarly poorly made wood wick candles from another major retailer who shall remain nameless (primarily because I can’t remember which one it was!) These candles had three flat wood wicks in them. Consumers had lit their candles, as you do, and after a period of time as the candle got going the glass cracked or shattered as it was too thin to resist the heat from the wicks.
I assume people had googled cracklewood wicks as those words were on the labels of the candles in question, so they had come to our website and contacted us. I pointed people to our website, with our safe, wood wick candles in tins. We have not yet found a safe way to make our candles in glass although we haven’t given up on finding suitable glass containers, we’re sticking with tins until we do!
I redirected people to the retailer to complain and just want to mention that as a consumer, your contract when purchasing something is with the retailer, not the manufacturer. When you buy candles from Cracklewood Candles we are the retailer and the manufacturer of course! But when you buy a candle in a shop that doesn’t perform well, and is in fact dangerous, you really should take that candle back to that shop. It doesn’t matter that it didn’t cost much, or that you had burned it down, it’s the principle. Many retailers buy cheap to sell fast, not always paying particular attention to whether an item is of a sufficiently high standard of quality, or even in some cases if it is safe.
Irritatingly, on the surface, those £8.99 candles look like a £20 candle. They even smell like a £20 candle. But they definitely do not perform like a £20 candle.
So be warned and pick your candles that crackle with care! Always burn candles on a safe surface and never leave a burning candle unattended.