Questions We’re Asked

This page contains a selection of the questions we’ve been asked. If you’d like to ask a question, please either email us at or leave a comment on this page (at the bottom).


QIs there a set amount of scent oil I should add to my candles?
AIt depends on the scent but generally speaking 3ml of oil per 100g of wax is about right

QWhen I make a container candle entirely out of molten beeswax, why does it sink in the middle and what can I do about it?
ABeeswax isn’t ideal as a pure ingredient in container candles because it shrinks as it dries. You can fill it bit in stages: for example half fill it first, let it cool completely then half fill the remainder and so on. A better approach is to mix the beeswax with container candle wax to reduce the shrinkage.

About Our Service

QI joined the mailing list but didn’t get my discount when I bought my first product.
AWhen you signed up to the mailing list, we will have sent you a confirmation email and within that email is a discount coupon code which you need to use during the purchase process to activate your discount

QHow soon after I place an order do you despatch?
AWe carry large stocks of all our products and we are usually able to despatch within 24-48 hours of you paying for your order. If there is going to be any delay beyond this we will always contact you to let you know.

QDo you provide custom kits? For example, large kits for weddings or educational use?
AYes- we have a range of kits for making large quantities of candles or if you’d like a custom kit put together just let us know and we’ll get a quotation out to you. If you have any ideas of products you’d like us to include in our range, please drop us an email with your idea.

59 comments on “Questions We’re Asked
  1. Kev says:

    Hi Sam,
    self seal plastic bags are a good choice.

  2. Michele Buss says:

    Where can I get lit candle warning stickers?

  3. Alison says:

    Hi, I’m making a large 900ml candle, ive calculated the wax needed to 810g but I’ve been advised to use part beeswax, please could anyone tell me quanties required????
    Thanks Alison

  4. Peta says:

    We stock them Michele! Under our Accessories section.
    Please don’t hesitate to email me direct with queries like this – for a speedier response!

  5. Peta says:

    We recommend 10% Alison

  6. Louise says:

    Hi I’m wondering if anyone can give me some advice about sink holes!! Why is it happening and how do I stop it? I’ve read somewhere its because I’m using parafin wax? This isn’t through choice, it came with a kit. Once it’s used I’m going to use soy wax.


  7. Peta says:

    You will always get a degree of dipping Louise, as the wax contracts on cooling. It’s to be expected, which is why we advise a second ‘top up’ pour to level the candle off. With larger candles you may even need a third pour!! And be warned, the effect is just as bad, if not worse, with soya wax!!
    Pouring temperatures can affect your dipping and should be observed when melting your wax to minimise the problem.
    Good luck!

  8. ALAN JOHNSON says:

    Can you tell me why my candles smoke so much? with both Soya and paraffin wax.

  9. Peta says:

    A wick that smokes is usually because the wick needs trimming back Alan. But it could also be that you’re using the wrong size wick for your candle. Check on our website for our handy Wick Size Guide to be sure you’re using the correct wick for your wax type and candle size!

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