Questions We’re Asked
This page contains a selection of the questions we’ve been asked. If you’d like to ask a question, please either email us at firstname.lastname@example.org or leave a comment on this page (at the bottom).
QIs there a set amount of scent oil I should add to my candles?
AIt depends on the scent but generally speaking 3ml of oil per 100g of wax is about right
QWhen I make a container candle entirely out of molten beeswax, why does it sink in the middle and what can I do about it?
ABeeswax isn’t ideal as a pure ingredient in container candles because it shrinks as it dries. You can fill it bit in stages: for example half fill it first, let it cool completely then half fill the remainder and so on. A better approach is to mix the beeswax with container candle wax to reduce the shrinkage.
About Our Service
QI joined the mailing list but didn’t get my discount when I bought my first product.
AWhen you signed up to the mailing list, we will have sent you a confirmation email and within that email is a discount coupon code which you need to use during the purchase process to activate your discount
QHow soon after I place an order do you despatch?
AWe carry large stocks of all our products and we are usually able to despatch within 24-48 hours of you paying for your order. If there is going to be any delay beyond this we will always contact you to let you know.
QDo you provide custom kits? For example, large kits for weddings or educational use?
AYes- we have a range of kits for making large quantities of candles or if you’d like a custom kit put together just let us know and we’ll get a quotation out to you. If you have any ideas of products you’d like us to include in our range, please drop us an email with your idea.