We’ve just finished running a survey of our customers and Peta and I are analysing the results. Thank you so much to everyone who completed the survey and we’ll be announcing the winner of the Deluxe Edition candle making kit for the best new product idea shortly.
In the meantime, I just wanted to share some of the headlines. We had 90 responses which is fantastic, especially given the length of the survey (sorry about that!).
Why did you buy from us?
The three top answers were:
- The quality of our information and instructions
- Our low prices
- How easy to use and helpful our website is
How easy is it to use our shop?
97% said it was “Easy” or “Very Easy”
98% said our speed of delivery was “Good” or “Excellent”
98% said the product quality was “Good” or “Excellent”
100% said the packaging was “Good” or “Excellent” (Peta will be pleased!)
92% said our products represent “Good” or “Excellent” value for money
and….. 100% said they’d “Recommend us to Friends and Family”. Thank you so much!! Peta’s legendary customer service was one of the main reasons given.
Thanks again to everyone who completed the survey. We will take on board all comments and continue to improve our products and service.